Zwicker & Associates, P.C.

  • Director of Document Services

    Job Locations US-AZ-Tempe
    Posted Date 3 weeks ago(1/3/2019 9:43 AM)
    Job ID
    Documentation & Correspondence
    Regular Full-Time
  • Overview

    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.


    Position Summary                                                                                                                     

    This position is directly responsible for the oversight and quality control of the Document Services Departments located in Tempe, AZ (and potentially Concord, CA). The Document Services Departments are responsible for the processing on behalf of various Zwicker & Associates, P.C.’s locations of summon and complaint packages, default packages, post judgment remedies, and litigation skip trace activities. Responsible for fully understanding all functions for which is supervised as well as complete them where needed. Individual will answer day-to-day questions and assist management and staff as needed. Individual will be responsible for training, mentoring, and guiding employees and will actively participate in new hire selection, performance reviews, and performance improvements.



    Essential Functions

    • Oversee all Document Services Litigation work flows
    • Utilize exception reporting for missed opportunities
    • Control volume
    • Find and utilize members’ strengths to the benefit of the organization
    • Understand template programming
    • Ability to learn and perform any and all processes
    • Willing to work a long side any member when there is a need
    • Perform specific document production functions daily, weekly or as needed
    • Adheres to workplace and client specific compliance standards and requirements





    Competencies Required                                                                                                           

    • Business Acumen                                                                                                                       
    • Execution
    • Results Driven                                                                                                             
    • Communication                               
    • Ethical Practice                                                                                                            
    • Training                                                                                                         
    • Comprehension                                                                                                           
    • Litigation Expertise & Compliance                                                                                                                         

    Minimum Qualifications                                                                                                           

    • Minimum of 5 years of experience within the field of Debt Collection Litigation / Creditors Rights including preparation of litigation documents, not telephone recovery experience
    • Supervisory experience
    • Advanced proficiency in MS Office; Excel (formulas, if statements, vlook-up and filtering), Word (if statements/programming, macros), and Outlook
    • Excellent communication skills both verbal and written
    • Proven team building with results
    • Goals Oriented                                                                         

    Preferred Qualifications                                                                                                           

    • Strong interpersonal skills and a collaborative management style
    • Open to direction, collaborative work style and commitment to get the job done
    • A demonstrated commitment to high professional ethical standards and a diverse workplace
    • Excels at operating in an fast pace, community environment
    • Ability to control work flows and find solutions, not obstacles                                                                                                                                                                                 

    Physical Qualifications                                                                                                              

    • Be able to lift 5 lbs. or greater                                                                                                                 
    • Be able to sit 90% of the work day at times                                                                                          
    • Be able to bend at the waist and be mobile when needed                                                                  
    • Be able to read and comprehend position-specific documents and correspondence       
    • Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing (e.g. applicants, managers, employees)                                    
    • Be able to operate a computer, phone and/or equivalent devices                                                    
    • Be able to complete a minimum of a 40 hour workweek and committed to putting in whatever time is necessary for results


    This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match.


    No Phone Calls, No Agencies, EOE, Drug free workplace.


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