Zwicker & Associates, P.C.

  • Collections Support Manager

    Job Locations US-KY-Hebron
    Posted Date 1 month ago(12/17/2018 4:27 PM)
    Job ID
    2018-1321
    Category
    Collections Operations
    Region
    Northeast
    Type
    Regular Full-Time
  • Overview

    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.

     

    Position Summary          

    Responsible for the managing of employees who perform collection administrative duties on a daily basis. Document all incoming mail, faxes, etc. Prepares a variety of letters and assists collection managers when needed. Manages and maintains reports for the Operations team, training Collections Support personnel with the report production, maintenance and reconciliation.

    Responsibilities

     

    Essential Functions         

    • Insure all daily administrative functions completed as well as assigned tasks to support the collection operation team.
    • Train new hires to the unit on processes and procedures.
    • Manage the Support unit monthly calendar, in coordination with Director.
    • Continually motivate staff and maintain a positive work environment.
    • Responsible for properly obtaining the information for a telephone payment
    • Manage and distribute various daily/weekly/monthly reports to support the Collection Operation team.
    • Maintain all client and debtor information confidentially.
    • Capable of performing administrative duties as needed to support the VP and Directors of Operations.
    • Other duties as assigned.

     

    Qualifications

    Competencies Required                                                                                                        

    • Ability to follow company / client compliance related policies and directives.
    • Ability to use office machines.
    • Efficient use the telephone system                                                                                              

    Minimum Qualifications                                                                                                                       

    • Must be proficient in computer applications; MS Word and Excel
    • Strong interpersonal, oral, written and facilitation communication skills
    • Ability to work in a fast paced environment
    • Possess strong organization skills and the ability to successfully multi-task                                                                          

    Preferred Qualifications                                                                                                         

    • Collection or call center experience preferred
    • Knowledge of debt collection laws and regulations                                                                                                        

    Physical Qualifications                                                                                                           

    • Be able to lift 5 lbs. or greater                                                                                                              
    • Be able to sit 90% of the work day at times                                                                                                     
    • Be able to bend at the waist and be mobile when needed                                                             
    • Be able to read and comprehend position-specific documents and correspondence              
    • Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing (e.g. applicants, managers, employees)                              
    • Be able to operate a computer, phone and/or equivalent devices                                              
    • Be able to complete a minimum of a 40 hour flexible workweek schedule which may include overnight and/or weekends

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