Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.
Zwicker is presently seeking a Help Desk Technician I with a minimum of 3 years of related experience to join our dynamic team in our Arizona Office located in Tempe.
Responsible for providing phone support, remote assistance, walkup, and desk-side problem resolution for all local and remote office users, satellite office users and IT staff with data center, hardware, telephony, software and applications problems.
Responsible for courteously obtaining and conveying concise problem information to Zwicker & Associates P.C users. Support includes but is not limited to computer and peripheral installation and troubleshooting, account management, first and second level problem determination, problem/incident recording, and problem resolution/escalation.
Responsible for providing accurate and timely logging of problems and resolution for problems in our IT ticketing management database; maintain communications with customers during the problem resolution process; and conduct the research necessary to resolve and avoid future problems.
Duties entail assisting network engineers and administrators with data center issues at the Kentucky location as well as rollout of equipment for satellite office users and aid in any setup associated with equipment deployment including VOIP telephony equipment. In addition the Help Desk I technician will be tasked with escalation of a problem if not resolvable by the technician within a timely period.
This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match.
No Phone Calls, No Agencies, EOE, Drug free workplace.