Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.
Responsible for the managing of employees who perform collection administrative duties on a daily basis. Document all incoming mail, faxes, etc. Prepares a variety of letters and assists collection managers when needed. Manages and maintains reports for the Operations team. Assist in the training of support and call agent personnel. Monitor and manage a team of inbound call agents ensuring proper transfers to appropriate collection representatives and or teams.