Zwicker & Associates, P.C.

  • Collections Manager

    Job Locations US-KY-Hebron
    Posted Date 5 months ago(8/16/2018 2:47 PM)
    Job ID
    Collections Operations
    Mid Atlantic
    Regular Full-Time
  • Overview



    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.


    Position Summary:


    Zwicker & Associates is looking for a Collections Manager possessing  1-3 years of management experience within the collections industry. This individuals will be expected to manage to both client and internal policies and work-standards. Collections Managers are responsible for managing, motivating, and training the collectors who are assigned to a specific client’s portfolio.





    • Comply with Policies and Procedures of Zwicker & Associates, P.C.
    • Compliance with FDCPA
    • Compliance with State Consumer Protection Laws
    • Responsible for assigning Collectors their work schedules and ensure they are followed
    • Responsible for meeting Client and Firm work standards.
    • Responsible for maintaining adherence to Firm and Client compliance policies.
    • Responsible for the proper training and full knowledge of the portfolio and audit procedures for his/her unit of Collectors
    • Ensure client criteria is adhered to, this includes but is not limited to litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments
    • Responsible that the client recovery goal is met, this goal may be set by the client or Senior management
    • Evaluate the collectors on a monthly basis for performance informing Vice President of Collections of any problems
    • Responsible for tracking of all payments and notifying Financial Operations upon identifying any posting issues, such as: funds not available, debtor requests hold, return or destroy payments, etc.
    • Responsible for tracking and activity monitoring of client portfolios for their unit
    • Continually motivate collection staff and maintain a positive work environment
    • Monitor and forward time off requests to Director for approval, review time records and schedule changes, ensuring coverage in their unit
    • Other duties as assigned.





    • Knowledge of the FDCPA and State Consumer protection Laws
    • Must be able to perform all collection duties
    • Ability to work professionally and courteously with debtors, coworkers and clients
    • Effective decision making skills
    • Above average interpersonal, oral, and written communication skills
    • Knowledge of debt collection laws and regulations
    • Ability to work in a fast paced environment and handle multiple tasks
    • Able to work efficiently on computerized systems


    This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.


    No Phone Calls, No Agencies, EOE, Drug free workplace.



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