• Collector / Call Center Representative

    Job Locations US-AZ-Tempe
    Posted Date 7 days ago(7 days ago)
    Job ID
    2018-1180
    Category
    Collections Operations
    Region
    West
    Type
    Regular Full-Time
  • Overview

    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.


     


    As Zwicker continues to grow, we are presently seeking a Collections Specialist who possesses a minimum of 1 year experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our Arizona Office located in Tempe.

    Responsibilities

     Responsibilities:



    • Comply with Policies and Procedures of Zwicker & Associates, P.C.

    • Comply with FDCPA and State Consumer Protection Laws.

    • Establish contact with borrowers to discuss delinquencies and ability/willingness to pay to identify the appropriate repayment programs/options available to them.

    • The ability to deal with a variety of personalities and scenarios including but not limited to card members, coworkers and clients.

    • Record accurate and detailed notes; update account status and card member’s information into computer system.

    • Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.

    Qualifications

     Qualifications:



    • Strong negotiation skills.

    • Ability to meet assigned targets.

    • Effective decision making skills.

    • Strong listening, interpersonal, oral, and written communication skills.

    • Excellent work ethic and attendance.

    • Ability to work efficiently on computerized systems.

    • Ability to work in a fast paced environment and handle multiple tasks.

    • Strong command of the English language.


     


    Strongly Preferred Skills:



    • Collection experience

    • Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.

    • Bilingual /written & oral

    • Knowledge of the FDCPA and State Consumer protection Laws.


     


    This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidaus, and 401K with match.


     


    Salary is an hourly rate plus the potential for a monthly bonus - bonus' are not capped


     


    No Phone Calls, No Agencies, EOE, Drug free workplace.


     


    To apply please email zwickerpc+en@agents.icims.com.

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