• Collector/Call Center Representative

    Job Locations US-MA-Andover
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1138
    Category
    Collections Operations
    Region
    Northeast
    Type
    Regular Full-Time
  • Overview

    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections. Zwicker is presently seeking a Collections Specialist possessing 1 - 3 years’ experience in a fast-paced environment/call center to join the team in our Massachusetts Office located in Andover. The Collection Specialist will report to a Collection Manager in the Andover Office.

    Responsibilities

     

    • Comply with Policies and Procedures of Zwicker & Associates, P.C.
    • Comply with FDCPA and State Consumer Protection Laws.
    • Establish contact with borrowers to discuss delinquencies and ability/willingness to pay to identify the appropriate repayment programs/options available to them.
    • The ability to deal with a variety of personalities and scenarios including but not limited to card members, coworkers and clients.
    • Record accurate and detailed notes; update account status and card member’s information into computer system.
    • Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.

    Qualifications

     

    • Strong negotiation skills.
    • Ability to meet assigned targets.
    • Effective decision making skills.
    • Strong listening, interpersonal, oral, and written communication skills.
    • Excellent work ethic and attendance.
    • Ability to work efficiently on computerized systems.
    • Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.
    • Ability to work in a fast paced environment and handle multiple tasks.
    • Strong command of the English language.
    • High school GED or equivalent.

     

    Strongly Preferred Skills:

    • Collection experience preferred.
    • Bilingual (written & oral).
    • Knowledge of the FDCPA and State Consumer protection Laws.

     

    This is a full time, full benefit position. Benefit package includes medical & vision insurance, dental insurance, long term disability insurance, life insurance, compensated time off, and 401K with match.

     

    No Phone Calls, No Agencies, EOE, Drug free workplace.

     

    To apply please email zwickerpc+en@agents.icims.com.

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