Zwicker & Associates, P.C.

  • Collections Manager

    Job Locations US-MA-Andover
    Posted Date 4 months ago(8/10/2018 4:36 PM)
    Job ID
    Collections Operations
    Regular Full-Time
  • Overview


    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.


    Position Summary:

    Zwicker & Associates is looking for a Collections Manager with  1-3 years of management experience in the collections industry. This candidate will be expected to manage to both client and internal policies and work-standards. Collections Managers are responsible for managing, motivating, and training the collectors who are assigned to a specific client’s portfolio.



    • Comply with Policies and Procedures of Zwicker & Associates, P.C.
    • Compliance with FDCPA
    • Compliance with State Consumer Protection Laws
    • Responsible for assigning Collectors their work schedules and ensure they are followed
    • Responsible for meeting Client and Firm work standards.
    • Responsible for maintaining adherence to Firm and Client compliance policies.
    • Responsible for the proper training and full knowledge of the portfolio and audit procedures for his/her unit of Collectors
    • Ensure client criteria is adhered to, this includes but is not limited to litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments
    • Responsible that the client recovery goal is met, this goal may be set by the client or Senior management
    • Evaluate the collectors on a monthly basis for performance informing Vice President of Collections of any problems
    • Responsible for tracking of all payments and notifying Financial Operations upon identifying any posting issues, such as: funds not available, debtor requests hold, return or destroy payments, etc.
    • Responsible for tracking and activity monitoring of client portfolios for their unit
    • Continually motivate collection staff and maintain a positive work environment
    • Monitor and forward time off requests to Director for approval, review time records and schedule changes, ensuring coverage in their unit
    • Other duties as assigned.



    • Knowledge of the FDCPA and State Consumer protection Laws
    • Must be able to perform all collection duties
    • Ability to work professionally and courteously with debtors, coworkers and clients
    • Effective decision making skills
    • Above average interpersonal, oral, and written communication skills
    • Knowledge of debt collection laws and regulations
    • Ability to work in a fast paced environment and handle multiple tasks
    • Able to work efficiently on computerized systems


    This is a full time, full benefit position. Benefit package includes medical & vision insurance, dental insurance, long term disability insurance, life insurance, compensated time off, and 401K with match.


    No Phone Calls, No Agencies, EOE, Drug free workplace.


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