• Collector/Call Center Representative

    Job Locations US-KY-Hebron
    Posted Date 1 month ago(6/8/2018 4:33 PM)
    Job ID
    2018-1020
    Category
    Collections Operations
    Region
    Mid Atlantic
    Type
    Regular Full-Time
  • Overview

    Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections.

     

    Zwicker is presently seeking a Collections Specialist possessing the desire to work within a dynamic, fast-paced call center type environment to join our Kentucky team located in Hebron.

    Responsibilities

     

    • Comply with Policies and Procedures of Zwicker & Associates, P.C.
    • Comply with FDCPA and State Consumer Protection Laws.
    • Establish contact with borrowers to discuss delinquencies and ability/willingness to pay to identify the appropriate repayment programs/options available to them.
    • The ability to deal with a variety of personalities and scenarios including but not limited to card members, coworkers and clients.
    • Record accurate and detailed notes; update account status and card member’s information into computer system.
    • Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.

    Qualifications

     

    • Personable customer service skills.
    • Strong negotiation skills.
    • Ability to meet assigned targets.
    • Effective decision making skills.
    • Strong listening, interpersonal, oral, and written communication skills.
    • Excellent work ethic and attendance.
    • Ability to work efficiently on computerized systems.
    • Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales, etc.
    • Ability to work in a fast paced environment and handle multiple tasks.
    • Strong command of the English language.

     

    Strongly Preferred Skills:

    • Collection experience preferred.
    • Bilingual (written & oral).
    • Knowledge of the FDCPA and State Consumer protection Laws.

     

    This is a full time, full benefit position. Benefit package includes medical, dental and vision insurance, long term disability insurance, company paid life insurance policy, compensated time off, paid holidays and a 401K with match.

     

    Competetive hourly rate plus an unlimited bonus earning potential - no cap

     

    Monday through Friday schedule, no weekends required.

     

    No Agencies, EOE, Drug free workplace.

     

    To apply please email zwickerpc+en@agents.icims.com.

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